Workspace Blog

Tips and how-tos for Skype in your workplace

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  Jennifer Caukin

Skype Salutes Entrepreneurs During National Small Business Week

National Small Business Week (May 16-20) kicks off today and we pause to celebrate the entrepreneurial spirit and the powerful impact made from small businesses across the country.

Running a successful small business has always been hard and it is even harder in this economy. Small businesses have a unique set of challenges. They need to find innovative ways to get more done with limited resources and shoe-string budgets. They also need technologies that are easy to use as, let's face it, small business owners often don't have a designated IT department or the time to figure out complicated technology set-ups.

Perhaps that is why we keep hearing great stories from small businesses which have incorporated Skype. The same technology we already use to communicate with family and friends is also enabling small businesses to connect and collaborate with customers and partners in few clicks of the mouse, whether they are a SOHO or a company of thousands. It offers so many ways to communicate, such as video calls, low-cost calls to landlines, Group Video Calling, IM, file share and more (many of these features are free). Plus, with Skype Manager, an easy-to-use Web-based online tool, small businesses can manage Skype, allocate credit, and assign features so that they can better control their communication costs.

Of the communication technologies used by businesses today, video conferencing, in particular, continues to grow in popularity. In fact, a recent survey showed that it is the communication technology whose usage is most expected to increase this year, while legacy technologies such as email and landline telephone calling continue to decline. It is no wonder, as 68% of those surveyed who use video calling said they experience richer and more productive communication with colleagues, clients and suppliers are using Skype.

Beyond day-to-day communication, many small businesses are also putting Skype's video conferencing features to work in new and innovative ways, from virtual sales demos to even virtual events. San Francisco retailer Glaser Designs, for example, has created a virtual showroom to provide demonstrations of its travel bags and designer accessories all through Skype. ePromos, based in New York City, holds regular video meetings with employees and contractors who are based around the country, enabling the business to have meaningful collaborate while cutting down on time out of the office and travel expenses.

However, among Skype's biggest benefits is its flexibility, which is crucial in a small business environment. Skype is available around the world and on a variety of devices - from the computer to the smart phone. It is helping businesses embrace the Living Workplace trend that we have talked so much about on this blog. Whether a small business operates from an office, a home, a coffee shop or a mobile device of single traveling entrepreneur, Skype can help make work happen anywhere.

So, a big tip of the hat to you, entrepreneurs and small businesses! We love hearing how Skype is helping your business, so please keep the stories coming and feel free to leave a comment or tell your story below.

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  Peter Parkes

Calls to the US for less than a cent a minute for your business

In case you missed it the first time around, I wanted to remind you about a limited time promotion we’re running. You probably already know about Skype Connect, which works directly with your company’s existing phone system (IP PBX) allowing you to reduce costs, increase sales and take control of your business communications.

Skype CreditUntil the 31st December 2010, calls made via Skype Connect to landlines and mobiles in the US* will be charged at just 0.8¢/minute – with no commitment required. Sign up now!

It’s easy to get your business set up with Skype Connect. We have a range of guides and technical information to help you – and if you’re based in the US, one of our trained Channel Partners may be able to offer you advice, configuration, installation, maintenance and support.

* United States excluding Alaska, Hawaii, American Samoa and Caribbean destinations as well as 1-800 and other toll-free numbers. The minimum duration of a billed Skype Connect call is 30 seconds. After the first 30 seconds, Skype Connect calls are billed at increments of 6 seconds thereafter. Fractions of less than 6 seconds will be rounded up. Skype Connect calls do not incur a connection fee.

This blogger doesn’t have a biography yet. Maybe they’re very old, or maybe they’re very new.
  Peter Parkes

5 essential tips for business travellers stranded by volcanic ash

Business TravellersEven though Eyjafjallajokull seems to have stopped emitting ash for the time being, many of you will be stuck away from the office, possibly many timezones away. Here are five top tips to help you make the most of the current disruptions to air travel:

1. Find a comfortable, quiet space to work

Don’t underestimate the value of a quiet hotel room, free from distractions. Hang up the do-not-disturb sign, turn down the air conditioning to minimise noise and adjust the desk chair to make sure you’re sitting properly.

2. Use Skype Access to get online

When you’re on your travels, connecting to WiFi hotspots can be, well, a right pain. Fiddling with your credit card, inserting numbers, etc. Skype Access removes that hassle – simply pay-per-minute for the time you need, and pay with your Skype Credit.

What’s more, between 1200 GMT today and 2359 GMT on Friday, we’re offering Skype Access free at any supported hotspot worldwide.

3. Use a headset

A great headset gives vastly improved sound quality with Skype, and makes long calls much more comfortable. It also lets you type at the same time if they get too boring. Just don’t tell the boss.

4. Use the Business Control Panel to distribute Skype Credit to your stranded employees

This one’s for IT managers – the Business Control Panel lets you allocate Skype Credit to your employees from a central pool, and automatically top up their accounts when they’re running low.

5. Use screen sharing to present remotely

Skype for Windows, Mac and Linux all let you share your screen with other people on Skype. It’s as easy as making a video call. Just make sure you’ve got the most recent version of Skype, and you’ll be good to go.

Got any other great tips for business travellers? Let us know in the comments below, or on Twitter @skype4business.