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  Peter Kalmström

Skype name recognition in 4.1

Have you seen small presence icons while browsing the web lately? If so, then you have probably experienced the Skype name recognition feature in action. With that feature enabled you will be able to see if your friends are online on Skype even when you are not actively using Skype. For example you will see the Skype presence in Facebook as in this video:

FacebookScreenCastMini
We didn't build this feature just for Facebook, though! You will see it on any web-page where people's names appear. Of course it works well in Salesforce (another video) and other online CRM systems, as well as in webmail and other social networking sites. You will only presence next to the names of people who's full name exactly match the full name in Skype. We don't do magic at Skype yet, so we will not be able to match if the name used in Facebook and in Skype are different. We hope you will find this feature useful.
Posted to: Products
Comments (2) Share this Tweet this

nikolovi_pm commented Saturday, Oct 24

roberta_pm

clive.jackson32 commented Wednesday, May 26

Skype name recognition is great except it starts to become a little unnerving when I came across evidence that Skype had tagged the names of my staff in an on-line HSBC payment portal with Skype user handles.

It does make you wonder what other agents could monitor my on-line bank recs

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