Dutch bank tests Skype for customer service
The largest Dutch retailbank (Postbank, part of ING) announced that they are introducing Skype as a tool to talk to their Customer Service department for specific segment of their customers. See [this](http://www.molblog.nl/reacties.php?nieuws=2210) and [this](http://www.postbank.nl/ing/pp/page/customer/service/0,2811,1859_418176385,00.html).
> Customers of Dutch bank Postbank can now contact the customerservice by using Skype.
The Postbank has added a Skype button to the site so endusers can call the customerservice by using Skype. This service will be tested for three weeks, says a spokesman of the bank.
"This test will be mainly focused on youngsters and students. They already use Skype and Internet a lot to communicate", explains Postbank president Ron van Kemenade.
Thanks to Hans from [skypeteer.com](http://www.skypeteer.com) for translation.
mgeddes commented Wednesday, Feb 22
Get this right, offer value-added enterprise services, and suddenly a lot of things look much brighter for Skype. You're effectively able to charge origination and termination fees on/off Skypenet to anyone for whom the free PC client doesn't scale to fit. Cool!
june.edvenson commented Wednesday, Feb 22
Hi, Jaanus, and greetings from Norway.
Thanks primarily to Skype, I was able to sit out at a remote cabin last summer, and a tropical apartment most of Fall, and talk to an American father about his young son in Norway. As a result of the several months of long phone conversations we had, we were able to get a case going under the Hague, and now he is visiting his 6-year old son in Norway. Let's see: yesterday was Star Wars saber day, and today was make-a-ceramic-hand-print project day. Tomorrow is go-to-the-pool day, and you just made one 6-year old boy the happiest child in the world on his winter school break: he now has the ability to experience his father, and his Rights of the Child Treaty rights - at least for a few short days, and his father is beaming. So: greetings from real people and thanks for bringing the world together. You are helping "love lift them up where they belong." (Buffy St. Marie)