Workspace Blog

Learn how business, big and small, use Skype to save time and money



Keeping Tabs on Your Skype Costs

When you’re running a small business (or if you’re a solo-preneur), you know how important it is to keep tabs on work-related expenses. You need to meet your own profitability goals, and also bill clients accurately for relevant expenses.

But what about Skype? If you’re using Skype for business, is there an easy way to track your usage, and your employees’ as well? In a word: yes.

Skype Manager

Here are a few tips to help you monitor your Skype costs:

  •  You can see a list of all your paid-for calls and text messages by month, along with the cost of each of those calls and texts (including both the connection fee and the per-minute charge).  Paid-for calls are any calls placed to traditional phone numbers — either landlines or mobiles — from your Skype account. When a call is covered by a subscription, the cost is shown as zero.  To access your call and text history, just sign into your account your account and click “View Usage History.” You can export a usage-history report, allowing you to easily create client bills for those fees, if needed.
  • You can review your purchase history with Skype – including payments for subscriptions and Skype credit – when you’re signed into your account. Click on “Billings and Payments”, and then on “Payment History” to see the date and cost of the specific item you purchased.  When you click on the Order Number for any line item, you can download a printable invoice for that purchase, giving you paperwork you can submit for client reimbursement.
  • If you’re a Skype Manager administrator, you can look at your purchase and allocation histories (and download invoices) for the accounts you oversee. Simply log into your Skype Manager account, and click on Reports and Purchase History.  You can also view each individual account’s activity history, so you know the calls and text messages – and the costs for each – being made from that account.

Finally, it’s always a good idea to keep an eye on your Skype credit balance (it appears at the top of your Skype client). For many people, it makes sense to enable auto-recharge, so your balance is constantly topped off when it drops below a specified minimum, ensuring you don’t run out of credit in the middle of a call.

How do you keep an eye on your Skype costs? Tell us about it!

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