Workspace Blog

Learn how business, big and small, use Skype to save time and money



OOO? Get set up with Skype Voice Messaging and Call Forwarding

Many of you use Skype from your desk computer, staying logged on and accessible for the entire work day.


But can Skype still keep you connected even when you’re logged off?

Yes, thanks to voice messaging and call forwarding. Using one or both of these features ensures that the voice calls that come into your Skype account never go unanswered, even if you’re not online.

Here’s a quick overview to get you started:

Voice messaging is completely free for anyone who has a Skype account. It will record messages from in-bound callers if you don’t pick up or you’re offline. You can listen to the recorded messages next time you log on.

First things first: you’ll need to activate voice messaging to have it work on your account. For PC activation instructions, click here. Click here for Mac instructions.

Once voice messaging is activated, you can record your outbound message and adjust settings.  On a PC, go to Tools > Options > Calls > Voice messages and follow the instructions there on recording.  Be sure to check the box next to Receive unanswered calls as a voice message when you’re done.

On a Mac go to Skype > Preferences and then click Calls and then Enable Voice Messaging. Once done, make sure you select Send to voice messages next to Incoming Calls.

After you record your message, you’ll see settings you can alter to meet your needs. You’ll choose if voicemail picks up if a call goes unanswered for a certain amount of time, if you reject a call, if you’re already on a call, or in all of those cases.

Note that your privacy settings will determine who can leave you a voicemail. If your privacy is configured so only your contacts can call you, and the same will apply to your voicemail.

If you like, Skype can alert you by email or SMS when you have a new voicemail message. You can pay a little to have SpinVox translate voice messages into text message.  You’ll also be notified to new messages in your Skype client, and you’ll be prompted there to listen to the message.

Call forwarding allows you to transfer your incoming calls automatically to a standard phone number or to another Skype account.

To set up call forwarding on a PC, go to Tools > Options > Calls > Call Forwarding. On a Mac, go to Skype > Preferences the click Calls. In the Incoming Calls section, select Forward calls, and then click Set up Forwarding.

You’ll need either a subscription or Skype credit to forward calls to a phone number. If you set up call forwarding to a phone number and also activate voicemail, your calls will be forwarded first, and voicemail will kick in only if the forwarded call goes unanswered.

It’s free to forward calls to another Skype account, but that account needs to be one of your contacts.

You can choose how long a call goes unanswered before it’s forwarded.  If you’re offline, all your calls will be forwarded if you’ve set up call forwarding.

Voicemail and call forwarding work both for calls you receive on your Skype Online Number and those you receive as Skype-to-Skype calls. When you’re offline, your Skype status will indicate to your contacts if you have voicemail or call forwarding in place, so they know they can still reach you on Skype.

Have you benefitted from voicemail or call forwarding? Tell us about it.

Leave a Reply

Please log in using one of these methods to post your comment: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s