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How to Identify and Deal with Scam Emails and Phishing Attempts

One of the topics we hear about from our users is malicious email contact from individuals impersonating Skype. Recently, we posted some helpful tips on avoiding malicious contact in the form of unwanted Skype calls, and today we’re following that up with some tips on how to protect yourself from emails with malicious intent.

Fraudsters often try to impersonate well-known and trusted services such as Skype to trick users into giving away their personal or financial information. This practice is called phishing.

We take phishing seriously at Skype and we attempt to inform our users of known phishing scams, offer education on avoiding phishing and tips to identify genuine Skype emails.

The three golden tips for dealing with scam emails and phishing are:

1. Be immediately suspicious of emails telling you to take urgent action. Fraudsters use this to get you to act before you’ve checked whether the email is genuine

2. DO NOT open any attachments to the email, reply to the email or click any links in the email

3. Don’t respond to anyone asking for your Skype password – a Skype representative will never ask you for your Skype password

PhishingIf you are not sure about an email that appears to have been sent by Skype, our Support Network community has a dedicated security and privacy board where you can ask for a second opinion.

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