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Skype 5.3 for Windows hotfix – Resolved Skype crashing on startup for small number of users

We have just released a hotfix to Skype 5.3 for Windows, with this hotfix we are resolving a startup crash for people who were affected by today’s Skype issues, for more info go to our Heartbeat site.

Start downloading it now.

This hotfix is required for everyone who were affected by today’s issue and who have not manually deleted their Skype’s configuration file, shared.xml.

Please let us know if you continue to see any problems when using Skype, by commenting on our forums or reporting issues on our public issue tracker.

In this release of the changes in comparison with previous build are:

Fixed issues:

Category Description
General Skype crashed on startup for users who were affected by Skype issue on 26.05.2011

3 thoughts on “Skype 5.3 for Windows hotfix – Resolved Skype crashing on startup for small number of users

  1. zayra.zeeshan said 5 years ago


    I’m one of those users who have been affected by the same issue. I have tried installing the hot fix Skype version from the link provided on this website, but I’m facing the same problems. The connection is not being proceeded despite putting in the correct password. Before the issue, I had been using Skype version 5.0 which has always worked fine on my current system and settings.

    I need to find out about the most compatible version for my Windows. Or is there any other way of resolving the issue. Please help!


  2. american_idiot5178 said 5 years ago

    Hello to all,
    I have to report that two blind friends told us in Skypeenglish mailing list that the update did not fix the problem. One of them at least had to downgrade to Skype 5.1.

  3. iwerstler said 5 years ago

    I had the same issue with v5 on Windows 7. I just recognized, that I started Skype in Compatibility mode (Vista SP2) which seems to crash Skype on my PC.

    Starting Skype in compatibility mode was a common workaround in v4 to make Skype minimize to Tray on Windows 7, so I expect I’m not the only one who experiences this issue.

    With v5 this seems to make the application crash. When I disable the compatibility mode, Skype starts as expected without any issue.

    To check if you have enabled the compatibility mode, right click on your Skype icon, click on Properties and then on Compatibility tab. If you have activated the compatibility mode, just deselect the checkbox, click OK and retry to start Skype.


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