CompUSA Show How to Blend Technology and Customer Service
CompUSA is a place that is changing with the times to meet the needs of customers. Recently, at the Consumer Electronics Show, I was able to interview Lonny Paul, VP of Marketing and Strategic Innovation. In this video he demonstrated technology they use to find out how they blend technology with the human side of caring for customers.
Even if you’re not in retail, you can benefit from this idea. Think about how you can take technology, like Skype, to reach customers more. We look forward to hearing your comments.
Terry Brock
Chief Skype Enterprise Blogger
Has Skype ever though of commercializing the search feature? You could then be similar to Google and have paid ads alongside the natural rankings. This would be another source of income for Skype without charging the customers. Seems like a whole untapped market that could easily be integrated into your system.
I am also wanting to see more information on the Skype classroom beta, as I have a whole business built around using Skype to teach online.
That is a good suggestion. It has been discussed from time to time but is still in the consideration stage. Thank you for your comment and suggestion. It gives us good input as to what our users want and would consider. Terry
That is a good suggestion. It has been discussed from time to time but is still in the consideration stage. Thank you for your comment and suggestion. It gives us good input as to what our users want and would consider. Terry
msha3ry.com.