CEO update: group video calling is back
I would like to take a moment to thank each of you for your patience, understanding, and support during Skype’s outage. We know how important your Skype conversations are to you and we take any disruption to our service very seriously.
Skype continues to be stable and all of our core services – audio, video and IM – are back to normal. Just in time for the holidays, we’ve been able to re-instate group video calling, which is already available for many of you, and should be fully operational for everyone within the coming hours.
We are excited about this latest development, since it’s important to us that you have the chance to share your holiday moments in a group video call with your family, friends, and loved ones.
Our engineering team and operations teams have worked very hard to bring back our services, and they are very dedicated, working through their holidays, to monitor and ensure Skype is available to you. Some of the outstanding areas our engineers are continuing to work on include bringing back offline IM and adding further robustness to the Skype infrastructure.
I mentioned that a post-mortem with a root cause analysis about Skype’s outage would be provided soon. We will have that ready to share with you early next week from one of Skype’s engineering team members.
I want to thank you again for allowing us at Skype to be a part of your life. Happy Holidays.