Complimentary WiFi in Spain thanks to Skype Access
Our mobile team are all headed to Mobile World Congress, in Barcelona next week, and have a little goodie for everyone in Barcelona – and in fact anywhere in Spain.
If you’re in Spain, you’ll be able to get one session of WiFi access, on us, for up to 15 minutes, thanks to Skype Access. All you need is Skype 2.8 for Mac or Skype 4.2 beta for Windows. When you launch Skype, you’ll be asked if you want to take advantage of this Skype Access offer.
The offer is valid from 0000 on Monday 15th February through to 2359 on Thursday 18th February, and available only through supported hotspots including those from Kubi Wireless and Boingo.
If you’re in Spain, please enjoy this little burst of connectivity whether you’re in your hotel, airport or across the showgrounds where Mobile World Congress takes place.
Complimentary WiFi in Spain? Great. Now how about Skype over 3G for my iPhone…
Still waiting.
Dear Mr. Silverman
I wanted to post this blog and tell you about my personal experience with your customer service department. I spoke with Rita. On April 17, of this year my skype credit was almost $10 USD. I have had an unlimited account with your company for 1 year and have been satisfied with my service. I purchased that credit on February 9, 2010 and at that time I also went under my payment options and changed my credit card information.
On Feb 14 of this year skype tried to run an automatic renewal charge and it failed. I found out today (by my own research Rita was no help at all) that skype tried to renew my acct with my old credit card information which had since been closed.
Today I went online and renewed my unlimited plan manually because my phone quit working and i could not make a call.
The reason I IM’ed customer service was to find out why my renewal didnt go thru and also to get a credit for the $10 that your company had been using up in my acct thru per minute charges. Rita kindly told me that she was not authorized to fix the incorrect charges on my acct even though Skype tried to authorize the charges on the wrong card. She was more than happy to cancel my account all together though and refund the brand new unlimited plan i just paid for.
Mr. Silverman here is my question. Why would you lose a paying customer over a $10 charge that was your companies error, Instead of just fixing it and apologizing? I was so frustrated by your customer service that i agreed with her and let her close my account. She happily refunded the $35 yearly subscription but refused to fix the $10 billing error.
Mr. Silverman I was satisfied with your technical service so much so that I cancelled my unlimited long distance on my home phone and was using your service exclusively on my I-phone. Mr. Silverman you need to give your customer support agents more authority to fix your companies billing issues and keep the good paying customer you have. This was my first call to your customer support and unfortunately it will probably be my last. I want to give my money to a company who actually treats its customers who have issues with as much respect and ease as the ones it just signed up.
Respectfully
matt_wagoner@hotmail.com