[Resolved] ThreatFire 18.104.22.168 causes Skype to crash
Pc Tools the company producing ThreatFire security software has fixed this issue with their threats database update on 11th December.
We have tested this fix and confirmed that it solves the problem.
Everyone running ThreatFire security software should update their installion.
We are very sorry for the trouble caused to our users.
On last few days we see higher amount of crash issues reported to us by our users.
We have identified them to be caused by security software ThreatFire 22.214.171.124 which is causing Skype to crash.
We recommend for everyone who has ThreatFire installed and are experiencing crashing issues to un-install it until the vendor of this software provides solution for the problem.
ThreatFire has acknowledged this issue on their forums.
If you have this software installed and you are affected by the issue then Skype crashes few seconds after trying to send Instant Message or make a call. Crash will happen also when Skype is on idle and sometimes also on the program start-up.
Skype versions 3.8, 4.0 and 4.1 are confirmed to be affected by it.
On Windows Vista and 7 you will get Windows crash dialogue and possibility to report this issue to Microsoft. We recommend you to do it.
On Windows XP Skype will “exit” without any visible messaging about issues.
The crash will appear on Windows Event Viewer or crash dialogue with following attributes:
Application Name Skype.exe
Application Version 126.96.36.199 (your Skype version)
Module Name kernel32.dll
Module Version 6.0.6002.18005 (depending on your Windows version)
We have contacted PcTools, the vendor of ThreatFire, about this issue.
We will work with them to make sure this issue gets fixed as fast as possible.
We are sorry for the inconvenience caused to you.