Skype and Windows 7
Many of you have asked about Skype and Windows 7 – and I’m happy to announce that Skype 4.1 is certified as being compatible with Windows 7.
If you don’t already have the latest version, you should download it now – it now includes screen sharing as well as improved audio and video quality.
In a future version of Skype for Windows we plan to introduce features which integrate with the improved taskbar and jumplist functions within Windows 7.
Skypr 4.1 works ok with Windows 7 64 bit, but the microphone output is spotty. Receivers say that my voice keeps cutting out, but the audio out is ok. Google Talk uses the mic ok, so perhaps an audio driver problem with my new HP G60 laptop.
I upgraded to Windows 7, and the latest version of Skype no longer works on my computer. I’ve tried everything, including reinstalling, as well as searching for updates. I’ve tried updating all my drivers, and still, Skype will either not connect to the internet (that I do have, since I can load webpages and things) or it will drop a video call after only a couple of minutes.
Is Skype working on a fix for this? Is this a common problem? Or is there something I can do?
4.x is BS…3.8 was skype I was useing on xp, but now Iam on windows 7 and its not working. plz fix 3.8 or make 3.9 in 64bit or at least compatible, at the moment skype rateings must be lower than ever.
I am using Windows 7 and I have installed the latest version of skype. I can log in to Skype but every time I try and connect to someone it rings and then hangs up. Please help, I need my skype back.
Using W7 64 bit and 4.1.0.179
Average uptime is about 5 minute and have to restart the program
Any fix to this out there?
I’m sorry, my English is very bad.
I have the same problems and by practical found the following.
These problems on 90 % is a network problems.
Try this.
1. Update firmware of yours ADSL/Cable/WiFi equipment.
2. In the network card properties take off IPv6 protocol. Also set IPv4 address to static and specify DNS addresses.
3. In Skype disable UPnP (Tools-Options-Advanced-Connection)
4. Before start Skype execute a command ipconfig/renew
BR,
Stanislav (aka Nimnul)
I just got a new HP laptop with windows 7 and skype does not work!!!! I worked for like 10 min at the begining and now nothing! I have to keep restarting my laptop over and over again to connect to skype…and then after 5 min it will disconect. I can not sign in!!! It just doesnt let me sign in!!! I dont care about using video anymore i just want to talk!!!
I have windows 7 ultimate 64 bit. I have tried logitech fusion and 9000 cameras. I have installed drivers for these cameras from different locations. I have uninstalled/installed Skype countless times…I have the same problem as many above…I initiate a call, my recipient can see me calling but can’t answer and I can’t end the call from my end so I have continuous ringing until I stop the process in task manager.
If so many of us have the same problem, why won’t Skype and/or logitech at least acknowledge the flaw and release a fix. With the amount they have spent on lawyers this last year you’d think they would be able to cough up a few dollars to have someone write the code to fix this. Come on Skype…Get your act together!
If someone has found a good solution to this problem..please share. Thanks.
I have windows 7 ultimate 64 bit. I have tried logitech fusion and 9000 cameras. I have installed drivers for these cameras from different locations. I have uninstalled/installed Skype countless times…I have the same problem as many above…I initiate a call, my recipient can see me calling but can’t answer and I can’t end the call from my end so I have continuous ringing until I stop the process in task manager.
If so many of us have the same problem, why won’t Skype and/or logitech at least acknowledge the flaw and release a fix. With the amount they have spent on lawyers this last year you’d think they would be able to cough up a few dollars to have someone write the code to fix this. Come on Skype…Get your act together!
If someone has found a good solution to this problem..please share. Thanks.
I have also had Skype freeze on multiple occasions in Windows7 32bit. Not only would it freeze, but it would also mess with my internet explorer, making it freeze as well. So, unfortunately, I had to uninstall it.
I have exactly the same problem. I am so annoyed as no problems before Windows 7 (64 bit). If I get through the calls last one to two minutes before completing crashing out. Please, please do something about this Skype as it is causing so much heartache – especially when I am talking to family (or trying to talk) the other side of the world. I am desperate for help from you on this. Thank you.
Hello there,
I was video-chatting with someone today and made a few snapshots but now am unable to find them on my HDD. I’m using Windows 7. Could anyone tell me where those pictures are stored?
Thanks in advance
I have an X64 computer, was using Vista and had great picture quality both ways. Upgraded to Windows 7 and now the picture has degraded significantly, the picture has much larger pixels than before. I tried reinstalling Skype 4.1 with no luck. Has anyone had the same problem?
I have a Dell Studio 1440 with windows 7 64-bit using Skype 4.1.0.179
When I receive a notification in Skype Chat with headphones on, all sound gets redirected to my system’s onboard speakers, including the Skype notification noise, regardless of my headphones. If this happens frequently enough, my system’s sound control will freeze along with Skype and occasionally the shockwave players on my internet browsers.
I’ve had a similar issue with GoogleTalk Beta as well.
I am running SKYPE v4.1.0.179 on Windows 7 Ultimate 32-bit OS.
So far there are many and many crashes in Internet Explorer due to SkypeIEPlugin.dll.
In the eventvwr.msc there are many records like this:
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Fault bucket , type 0
Event Name: BEX
Response: Not available
Cab Id: 0
Problem signature:
P1: iexplore.exe
P2: 8.0.7600.16385
P3: 4a5bc69e
P4: SkypeIEPlugin.dll_unloaded
P5: 0.0.0.0
P6: 4a77e4da
P7: 100a89e0
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Windows Action Center is offering help showing the following messages.
But as of today, 12-22-2009, there is no newer update and fix by Skype for these issues.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Address a problem with Skype add-on for Internet Explorer
Skype add-on for Internet Explorer has stopped working properly.
Skype Technologies SA is aware of this problem and working as quickly as possible to make a solution available.
Click to go online to the Skype Technologies SA website for more information and support options [http://blogs.skype.com/sites/garage/2009/09/skype_41_hotfix_for_windows.html]
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
I was installing Skype 4.1 on my dell studio 15, which is running on windows 7 64 bit, but halfway thru the installation, i got an error message telling me that there’s an “internal error 2738″.
Can anyone tell me exactly what is wrong? After installing skype, it’s causing my other applications eg itunes and also my volume mixer to freeze.
I installed 4.1 yesterday, I uninstalled today, nothing but blue screen crashes with Windows 7 ……let me know when it’s fixed.
Skype is not working for. Bought and brand new Dell XPS16 with Windows 7: Home Premium 64-bit. I will not even load my original contacts or allow me to bring up my account. I just keeps showing the big LOCK picture when I try and bring up my account. It never loads. I very disappointed that Skype has not upgraded to work with all versions of Windows 7. How am I supposed to make calls? How am I supposed to use my paid service?
Message: “Skype 4.1 is certified as being compatible with Windows 7″ is dated October 22, which is now two months ago and this claimed “compatibility” still seems up in the air. Unfortunately, like 90% of Windows 7 users I am also facing similar issues:
1. Skype would start normally when I turn on my computer , run for 5 minutes and then just freeze. This happens in the middle of text chat, without even using audio/video.
2. I can not minimize or close skype to the taskbar?! I can minimize it in the full screen on the left side (browser style) but not minimize completely to the taskbar as all other programs.
3. If I restart the program after it freezes it wouldn’t let me sign in again. I receive “already signed on this computer” message even though I kill skype.exe process in task manager. Only option is to restart the whole computer and use skype for 5 more minutes.
I tried all the previous versions including beta 4.2. Skype and Windows 7 are not even sympathetic to each other, let alone harmonious…
if you got a prob with videocall useing win 7 just make call frist then run video after pluse make sure the person that videocall you dose the same if thay dont it will crash i no been trying this out and it workes fine i have been trying all sorts out to make it work iam useing win vista my friends on win 7 and we know if thay videocall me there computer will crash BUT if thay just call me then after 5 mins start up video works fine and been doing this now 4weeks BUT if thay go to videocall rightaway it might crash there laptop or computer if thay a running win 7 so all who have win7 try that ok all that are useing win xp vista call then video
Running W7 32bit, having upgraded from Vista. Webcam working perfectly with Vista & Skype, but now having installed 4.1 in W7, find that iTunes won’t open, and Internet Explorer freezes necessitating the use of Task Manager and re-booting to resolve. Why won’t Skype come out and acknowledge there is a problem? I’m getting out of Skype, and going to try alternatives. SKYPE – why don’t you properly test software before issuing? NOT GOOD ENOUGH – from a very disgruntled user.
At least all of you can download the app…I can’t even get it to install (even w/tech support) on new HP Touchscreen w/Vista and Windows 7. Installed fine on two laptops w/Windows 7, just not new touchscreen. Reset download settings, etc so am at a loss. Any ideas?
I recently upgraded my laptop from Windows Vista to Windows 7 and downloaded the latest version of Skype from Skype website….every thing on my laptop works fine except for Skype. Whenever I call someone for 1st few minutes everything works fine after that there is lot of background noise, my video freezes and the worst part is that other side are unable to hear me but i can hear them very clearly. Any suggestions what to do and how to fix this issue?
dikshitcelur, I had numerous problems with the 4.1 released version and the 4.2 beta version with a brand new laptop running Windows 7. The 4.x versions just are not compatible with Windows 7 or Windows Vista 64bit, no matter what anybody from SKYPE says. I deleted 4.2 beta from the laptop completely, directory structure and registry keys, then downloaded and installed 3.6 Skype and it seems to work 95% of the time. It will still make an occasional crash, but it will boot right back up no problem. THAT’S the only solution for the problem you’re having until the new owners of SKYPE rework the software completely. Good luck.
Everbody having trouble running Skype with Windows 7 or Vista 64 bit… I am having very little trouble running version 3.6 on Windows 7. I highly recommend this solution rather than struggling with 4.1 or 4.2 beta. Why even try, when Skype version 3.6 works fine.
I’m also having trouble with Skype 4.1.0.179 and Windows 7 (home premium) on a brand new machine. Skype freezes and refuses to do anything. At the moment it locks up after starting but before logging in. So it continually (30mins+) shows the trying to login symbol in the status/mood area.
But I was getting the behaviour someone else mentioned – locking up mid chat showing outgoing messages as waiting to send and one participant as writing a message (which is never finished). I checked via another machine and the chat was continuing without me and there were further chat messages I should have seen and my messages had not gone out. The machine itself did have internet access on other apps.
I have also tried 4.2 beta, but that won’t even start up properly on my machine (it did on the old XP one). The process is in the task manager list, but it is not mentioned on the applications list (though it is in the system tray).
I was also having trouble running Skype 4.1 with Windows 7. In my case, I was able to log in right after I installed Skype but when I called Test Service(or anyone for that matter), the phone kept ringing and I could not turn that off. So I had to shut down my computer to stop the annoying ring.
I wasn’t able to log in after restarting my computer. So I installed Skype again and logged in. But this time I played with the microphone, speakers, and ringing settings from
Tools > Options > General
and somehow that fixed my Skype.
I still don’t know what actually fixed the problem but I am happy Skype is working now. Maybe my Logicool webcam wasn’t communicating well with Skype and I had to make Skype recognize it.
I hope this will help you out.
In case you have problems with Skype then please do following.
As first thing please upgrade to Skype 4.2 beta version and see if the issue is still there.
In case the problem is with connections and sending/receiving communications then please check your security software configuration and see if Skype is enabled there. Skype needs to have server rights.
IF the problem is with audio/video calling then first step should be to update all your drivers to latest.
If these tips do not help then please report the issue on our public issue tracker.
Guide to issue reporting – https://developer.skype.com/SkypeGarage/ReportIssue
I have Windows 7 Ultimate 64-bit. I loaded all versions of Skype and as soon as I try to communicate with anyone or use the echo/sound test service the computer freezes immediately. I have to do a hard reset. It happens within 5 to 10 seconds. My computer was a fresh install and everything is up to date. My drivers are all working great.
I am just stumped on how some people get it to work with Win 7 64 bit and others have no luck. Help!!!
Hi,
I’ve got a 13″ Macbook Pro and install a Windows7 on it as well.
I don’t know why I can’t use mic there. the mic is working and all the tests shows it’s ok but in skype doesn’t work. it works in Mac perfectly but not in Windows7.
I’d really appreciate it if anyone has got a clue?!
Regards,
S.
I bought a brand new Gateway desktop 3 days ago, Windows 7, all worked perfectly. Yesterday I installed Skype. It worked. Today Windows 7 would not start up properly. Control/Alt/Delete 3 times from a black screen. When Windows finally did start, Norton Internet Security was gone entirely and Internet Explorer would not start up. Skype did start up. Several additional restarts later, I uninstalled Skype 4.1 but noticed that Skype had apparently installed some other program on the computer called “Skype Web Features”. It indicated it was installed today, but I did not install anything today! That little item refuses to uninstall, hangs up every time I try. Skype 4.1 is gone, but IE still will not open, and my Norton program is gone too. I am posting this from my old notebook because the desktop has apparently been rendered useless on the web by Skype. How can I fix the desktop now? I cannot connect to the web to download anything, such as the suggested Beta version! I am unhappy about this. Any help would be appreciated. Regards, Steve Hake
To Steve Hake
Is this a new Gateway “One”? I had similar issues, and Skype was not even installed yet. I restored the Hard drive back to Factory and it has been working for 4 weeks. I installed Skype 4.1 after restoring and I have noticed a few stop/blue screens. I just uninstalled Skype to see if the issue comes up again this week. If it does, then I will know it is not Skype related.
D
Skype 4.1.079 installed on a brand new 64bit Win7 machine with Quad Core Athlon and an ATI 4850 graphics card (with Catalyst v9 drivers), with a Microsoft LifeCam VX3000 camera and 8mbps broadband. All latest drivers freshly downloaded off Microsoft.
Skype is currently completely unusable. Firstly it forgets the audio and video settings every time it switches on. Secondly, audio quality is choppy at best. Thirdly and worst, the video does not work at all. The camera input freezes and then crashes the video drivers. Incoming video also does not work
DELL XPS16
i7 1.6Ghz .. 6G RAM .. 1GB Video .. 64bit Windows 7
Whole computer just locks up, though it is a random event, but happens only while skype is open. Sometimes when signing-in othertimes when computer is idle.
Computer don’t we just love them.current toshiba qosmio i7 64 bit /windows 7 64 bit premium
only problem to date is ,voice out patchy ,rendering skype quite useless unless you just want sit back and listen.
any one onto a fix yet ,I just hope Skype is not doing the Microsoft thingy …
you know let the users find a solution and then tell us….
I been using /supporting skype for near on 10 years ,they been good , please get on with som profeesional help for us ..not just me every one .
Thankyou …
All the issues around Skype continues ringing after accepting/rejecting a call or freezing/crashing on WIndows 7 is related to this KB http://support.microsoft.com/kb/979303/
Confirmed with MS support after some troubleshooting over the phone.
All VoIP application as affected, therefore also Skype. Hotfix should come out soon, however not ETA.
Thank you Microsoft…..NOT!!!!
Ok, I used to be a huge fan of Skype. It’s so much better than yahoo options, it has this feature and this feature, beautiful connection quality, nearly no dropped calls…yadda yadda yadda. THEN, Skype started freezing up and wouldn’t make video calls. I complained, they hooked me up with a link to the 4.2 beta. Yay! Then I got my Alienware m15x with Windows 7 Ultimate. You’d think Skype would run just as good on it, right? WRONG. After spending nearly an hour trying to convince it to install and login, all I got from it for a full day was crap. Here’s a list of things that happened, most of which happened frequently (10-20 times, no joke).
- Login button did nothing: You click the button to login, it ignores you.
- User already logged on through this computer: This was interesting since it had just booted me out and I had completely rebooted Skype.
- Skype refused to load: Hit the link to start the app, got a grayed out icon in the system tray…..that’s it. It never moved again.
Now, I’m sure there were other fun little logon issues that I can’t remember at the moment but these were my top 3. Now, during the few times it DID log in…
- Connection quality low: This happened a LOT, despite the fact that I’m running one of the best routers available on a cable broadband connection and connected through a beast of a laptop.
- User disconnected: Interestingly enough, anyone I talked to somehow appeared to log on and off repeatedly (like every 2 minutes). Most of my attempted calls never went through because the user suddenly logged off. They said I was the one vanishing, though my connection was constant and Skype never showed any signs of it.
- Camera restart: Always fun to be playing with the settings and have the camera turn on and off…and on and off…and on and off.
- No sound from other person: My friend eventually fixed this somehow on her end but she had the same version running Vista and it seemed to pop up repeatedly.
- Delayed messages: This was TRULY frustrating! I would write a couple lines, it would put the little spinning circle icon next to them saying they hadn’t been delivered yet….and they would sit there. Then suddenly, 5-10 minutes later they would go through and I’d get multiple messages from the other person who had assumed I fell asleep, left, or went afk due to the fact I hadn’t responded in over 10-15 minutes. It went vice versa too since I didn’t get their messages till Skype decided to pull its virtual head out of its butt.
Altogether, these were more than enough to convince me to completely uninstall Skype until their dev team can get the laundry list of bugs out. However, the granddaddy error of them all only happened once and it blew my mind. Check this out:
- Incoming call froze laptop: No, this is no joke. My friend sent a video call, I hit accept, the laptop froze. No mouse pointer movement, no whitened screen saying program not responding, no BSoD, no CPU or RAM activity, nothing. I hit CTRL+ALT+DEL, nothing happened. I hit the power button, nothing happened. I hit every button ON my laptop in every configuration I could think of, nothing happened. I HAD TO UNPLUG THE POWER CORD THEN POP OUT THE BATTERY MANUALLY TO GET IT TO RESTART. This is the new Alienware m15x people. Brand new from the factory, less than a day old, no other issues until now, Norton 360 3.0 installed, Core i7 2.8GHz CPU w/6MB cache, 6GB 1333 DDR3 RAM, 500GB SATAII HDD, 1GB nVidia 260M graphics chip. Explain to me how an incoming call LOCKS THAT UP.
So all in all, I have come to the conclusion that, despite a plethora of great features and constant updates, all of the bugs make Skype pure junk. When someone can explain how one little program at a 4.2 update level can have that many bugs, even to a system-crashing scale, I MIGHT consider listening to them when they say they have a way to fix it. Until then, I’m searching for a new program.
I have recently got my mother set up on Skype 4.1 on a new Toshiba Satellite L500 Notebook running Windows 7. She is using a mobile broadband service. Skype is working perfectly however when she starts up Windows Live Mail, Skype drops the call. It’s almost like Windows Live Mail is taking broadband priority and killing Skype.
Has anyone experienced a similar issue?
This is the latest update on skye compatability with windows 7…….
i would like to confirm that till today [ 22nd of january 2010], there is no software of skype available for download , which works on windows 7.
Guys, pleease accept the fact that SKYPE VERSION;s are not compatible with windows 7.
Need to do some serious R & D to have the compatibility established.
so please , please get a new one for windows 7, 64 bit…..
Hello, ( especially to binodabraham above’s post). I just purchased a new gateway box with OS Windows Vista Home Premium 64-bit with SP1, which was upgraded to Windows-7 by the retailer. My audio works fine on the box, but not with Skype 4.1.0.179 (latest download). I have just spent the last 6 hrs of work time, (yesterday and today) trying to solve the audio problem. I went through all the recommended skype trouble shooting steps, and read/glanced thru about 50 to 75 message board threads on the web at large with similar topic subject lines. Yes I have the right drivers installed; yes my speaker settings are correct, and so on, on and on…
I have meanwhile chatted to 2 other users of Win-7 who have no problems with audio on skype, works for them. BTW, i have Norton Internet Security suite installed. I just wanted to say, you are not alone, if you are having a similar problem. I can only hope when i find the solution, it will be ‘operator error’, and something i did or did not do. I’ll report back if i solve the problem..
BTW, after signing in on this website, FireFox down not display the comment box, I had to boot IE to make this comment (in case you FF users are experiencing the same missing comment box)
i have just installed Windows 7….. Skype doesnt even allow me to log in… i have tried uninstalling and reinstalling and restarting my laptop….. but nothing happens… worked fine with Vista…… HELP!
Hopefully this will help some. Now skype works flawlessly for me on Windows 7. I couldn’t get Skype to work on 7 when I went into the skype settings it did not default to my video camera or camera microphone, instead it defaulted to my video inputs and microphone inputs on my computer. If you have a computer with these types of hardware it could be your problem. Follow the steps below or go to the microsoft website link below.
Skype
If you have problems when you use your LifeCam device in Skype, you may have to configure the audio and video setting in Skype. To do this, follow these steps:
1.) Start Skype.
2.) On the Tools menu, click Options.
3.) In the navigation pane of the Skype Options window, click Audio Settings.
4.) Select your LifeCam device as the default microphone. For example, select Microsoft LifeCam VX-3000.
5.) In the navigation pane of the Skype Options window, click Video Settings.
6.) Select your LifeCam device as the default Webcam. For example, select Microsoft LifeCam VX-3000.
7.) Click Save.
8.) Test LifeCam by making a Skype test call.
or go to link
http://support.microsoft.com/kb/969275
I have Win 7 x64 bit. My machine won’t even run the setup file because it is “not a valid Win32″ program.
Any updates?
hi there,
my skype constantly crushes for no reason on the windows 7 computer.
i also crushes quite a lot when i open internet explorer.
please assist!
Hi everybody,
I am running SKYPE v4.1.0.179 on Windows 7 Ultimate 32-bit OS and I´m really glad, that skype is Win 7 certified and compatible, but as we can see, it isn´t true!
Skype causes me still the same problem with Internet Explorer and I´m not the only one… crashes due to SkypeIEPlugin.dll and after a few months it really pisses me of cause there´s no newer update and fix by Skype for these issues.
Guys, I don’t believe your issues are a result of skype. Skype works fine on my windows 7 64 bit and I use internet explorer as well. Your issues sound more related to potential infections. Make sure you have done a scan and your antivirus is up to date. I also recommend you get another antivirus to run a scan on your machine. Despite what you may believe no antivirus catches all viruses. If any of you use Nortons I suggest you stop, 30% of internet connection issues I come across are a direct result of Nortons anti-virus. Avast is great antivirus and is free (home use only). You can also buy a more robust version, that is your choice, it is very competitive/cheap if you buy the multi year license(http://www.avast.com/index). I use the free and have no issues. For a supplemental anti-virus to run adhoc Malwarebytes is great (http://www.malwarebytes.org/). Malwarebytes is free as well to run adhoc. Be careful when downloading any of these, they do direct you to Cnet for the download and there are a lot of advertisements that have downloads. Make sure you are downloading Malwarebytes or Avast. If you download and run and it tells you you can only fix a few of your issues with the free version you did not download Malwarebytes, you probably downloaded a gimick registry cleaner. Once you have ensured your machine is clean and you have all your microsoft updates applied (very important). Do not just apply important updates, look at the optional updates available in windows update and if there are hardware updates (especially for your webcam) available apply them as well. If you continue to have issues after all this I would unistall and reinstall skpe and maybe even your webcam software.
Hope this helps.
I bought my new machine 7 days ago with windows 7 installed . I installed skype and the problems started camera not working not responding message then i needed to close the program with task manager and after that i couldnt play videos or games that before skype i played without problem
FIXX IT . It is NOT WINDOWS 7 COMPATIBLE IN ANY WAY!!!
Hello,
Skype 4.1.0.179 “works” on Win 7 , but if my Sytem goes to Energysaving then Skype crashed everytime in RPCRT4.dll when my System will wake up.
I can reproduce this error on 2 Machines that i own. These are different configurations AMD X2 and Intel CD .
And there is NO Virus or Malware … on both of them .
This is an Bug with Skype !
Greetings
Here’s another data-point:
Summary: Skype 4.1 *DOES* work with Windows 7 (at least the 32 bit version), however I suspect that the problems being experienced are related to the webcam drivers and their interaction with skype.
I have a (relatively) lame system that I used to run WinXP on and it ran like a Thing Of Beauty! I popped in a new hard drive, and did a bare-metal install of Windows 7 (professional) on it.
My system is a 2Ghz Athlon XP with 2 gigs of memory
My video card is an NVIDIA 7800 series video card.
I have an ASUS MoBo with a Via chipset.
I have an el-cheapo SIIG sound card that I bought specifically for Windows 7.
I have installed M$ Office 2003, Open Office, Corel WordPerfect, Quicken Premier 2010, iTunes, Winamp, Avira Personal AV, and one or two other sundry things.
I have scanned my machine repeatedly – both within Windows, and externally via Avira’s “Rescue CD” – and my system comes up clean-as-a-wistle.
AdAware also gives my machine a clean bill-of-health.
My machine is a member of a domain that is controlled by a Windows 2000 server.
I am an administrator both on the local machine and on the domain using my current login credentials.
I have insured that there are no orphaned processes within the task manager.
I have UAC turned on. (I did not disable it)
I have fully updated Windows 7 to the latest-and-greatest updates.
I have NOT installed Silverlight.
I have installed PowerShell
I have installed the global policy updates on both this machine and my domain controller.
The (current) domain global policies are pretty liberal – I do not impose much of anything via global policy. A real corporate domain would have them locked down much more tightly than I have.
(b) I have NOT installed Windows Live Essentials.
(c) I have NOT installed “Smart Card Cryptographic” updates.
I am running Skype 4.1.somthing
I used to have a Vivitar ViviCam-35 installed as my web-cam.
This is a REALLY LAME web cam that I picked up at Christmas Tree Shops for – I think – maybe as much as $9. Video resolution maxes out at 320×240 or something like that – and the frame-rate was abysmal. But! It worked like a champ with Skype on WinXP (professional), Vista, and now Windows 7. I have made and received video calls that worked flawlessly for – literally – hours at a time – both from here in the US and when I was abroad in Russia.
I decided to upgrade the web-cam to a Microsoft LifeCam Cinema so that I’d get better video – and if it worked well, I’d buy a 2nd one to take with me the next time I visit the grandkids. (The son and daughter-in-law also have a horridly lame web-cam too.)
I installed the LifeCam drivers and *DID NOT* allow it to install the “Windows Live Essentials” crap that M$ has been trying to ram down our throats (along with the useless as *****’s on a boar-hog “Silverlight” stuff).
I ran the LifeCam setup program and configured the camera for 340×280 (?) resolution as that gave a reasonable picture size with a decent picture at a reasonable frame rate.
I closed the LifeCam software and launched Skype.
I noticed the following:
1. If I simply start skype, it works fine to make a non-video test call to Skype’s echo-test.
2. I can do whatever I want, so long as I don’t go to the Video settings tab under “Options”
3. If I go to the video settings tab, I get no, repeat, ZERO video. However Skype still does not crash.
4. If, and ONLY if, I go from video to audio settings does Skype crash.
4a: I can go to audio settings and do whatever I want, just so long as I have not gone to Video settings first.
4b: However, if I go to video settings, pause there for a moment or two, and then go directly to audio settings, Skype crashes – and the program crash dialog I get in Windows 7 provides the following information:
========== Begin Inserted Text =============
Crash #1:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Skype.exe
Application Version: 4.1.0.179
Application Timestamp: 4acf0be1
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00000000
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
============================
Crash #2:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Skype.exe
Application Version: 4.1.0.179
Application Timestamp: 4acf0be1
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00000000
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
=============================
Crash #3a:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Skype.exe
Application Version: 4.1.0.179
Application Timestamp: 4acf0be1
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00000000
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
==============================
Crash #3b:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Skype.exe
Application Version: 4.1.0.179
Application Timestamp: 4acf0be1
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdadb
Exception Code: c0000005
Exception Offset: 00052bf8
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 5ed6
Additional Information 2: 5ed69426e7afedad1709bbc2d59a544a
Additional Information 3: c571
Additional Information 4: c57178631d4441946da175cca507a76d
============= End Inserted Text ================
Conclusion:
I believe that there is something very, very, wrong with the association between Skype and the newer – high-end – web-cam drivers.
I would humbly suggest that the folks at Skype take a look at these crash-dumps, get themselves a Microsoft LiveCam (et. al.), and try to reproduce this for themselves.
What say ye?
Jim