'Stand Up and Take Action!' with Skype, Ustream and the UN Millennium Campaign
Change often starts with having a conversation. At Skype, we’re proud to enable global conversations that can help end poverty. We are partnering with the United Nations Millennium Campaign to foster conversations about the most important issues facing our generation during “Stand Up and Take Action!,” the annual mobilization where citizens gather at events around the world to demand that world leaders eradicate extreme poverty by 2015.
As part of the program, for the first time, Skype is collaborating with Ustream to enable video calls about global poverty between world leaders, celebrities, and citizens globally to be broadcast on the internet live via Ustream’s interactive video broadcasting platform. The Skype calls will be broadcast on both the Stand Up Take Action! page on Facebook and Ustream’s web site.
Those participating in the Skype video calls include former Irish President Mary Robinson, as well as African entertainers Femi Kuti and Angelique Kidjo. The calls will take place throughout this week, leading up to the “Stand Up and Take Action!” weekend on October 16-18 when millions of citizens will take part in activities demanding that world leaders keep their promises to achieve the Millennium Development Goals.
We hope you will join us to stand up to poverty by engaging in your own dialogues about this global crisis and what can be done to eradicate it. To find out how to get involved in “Stand Up and Take Action” events happening across the globe, please visit www.standagainstpoverty.org.
Dear Mr. Silverman
I wanted to post this blog and tell you about my personal experience with your customer service department. I spoke with Rita. On April 17, of this year my skype credit was almost $10 USD. I have had an unlimited account with your company for 1 year and have been satisfied with my service. I purchased that credit on February 9, 2010 and at that time I also went under my payment options and changed my credit card information.
On Feb 14 of this year skype tried to run an automatic renewal charge and it failed. I found out today (by my own research Rita was no help at all) that skype tried to renew my acct with my old credit card information which had since been closed.
Today I went online and renewed my unlimited plan manually because my phone quit working and i could not make a call.
The reason I IM’ed customer service was to find out why my renewal didnt go thru and also to get a credit for the $10 that your company had been using up in my acct thru per minute charges. Rita kindly told me that she was not authorized to fix the incorrect charges on my acct even though Skype tried to authorize the charges on the wrong card. She was more than happy to cancel my account all together though and refund the brand new unlimited plan i just paid for.
Mr. Silverman here is my question. Why would you lose a paying customer over a $10 charge that was your companies error, Instead of just fixing it and apologizing? I was so frustrated by your customer service that i agreed with her and let her close my account. She happily refunded the $35 yearly subscription but refused to fix the $10 billing error.
Mr. Silverman I was satisfied with your technical service so much so that I cancelled my unlimited long distance on my home phone and was using your service exclusively on my I-phone. Mr. Silverman you need to give your customer support agents more authority to fix your companies billing issues and keep the good paying customer you have. This was my first call to your customer support and unfortunately it will probably be my last. I want to give my money to a company who actually treats its customers who have issues with as much respect and ease as the ones it just signed up.
Respectfully
matt_wagoner@hotmail.com
hie
i realy enjoy using skype ,its awesome.!!!!! keep on introducing new skype products