PrettyMay Call Center for Skype
[PrettyMay](http://www.prettymay.net) Call Center for Skype (PMCCS) is a 100% software-based call center solution for Skype. It allows small or medium sized businesses to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant, interactive voice response (IVR), extension transferring, call recording and personalized voicemail capabilities – and a lot more as well.
How does PMCCS work?
Your customers contact you by calling your Skype Name, a [Skype Button](http://www.skype.com/share/buttons/) displayed on your website, or a [SkypeIn number]( http://www.skype.com/allfeatures/onlinenumber/) , PMCCS automatically answers the call, and leads the caller into the built-in IVR system, then transfers the call to the appropriate agent or staff member depending on the button the caller pressed.
You can have up to 30 simultaneous Skype or SkypeIn lines supported with the PrettyMay Call Center for Skype. The diagram below shows how the system works for inbound calling.
Pretty May can also be used to route outbound calls via Skype. Find out more [here]( http://www.prettymay.net/callcenter/index.htm)
You can follow these [step by step instructions]( http://www.prettymay.net/callcenter_faq/Index.php?sid=94789&lang=en&action=artikel&cat=8&id=24&artlang=en) to see how to set up and install Pretty May Call Center for Skype.
You can find out more by visiting the [Pretty May Website](http://www.prettymay.net/)