How to offer toll free customer service using Skype and Onstate
[Onstate CallCenter](http://www.on-state.com) is a Skype for Business Extra that allows SMEs to create a simple, low-cost, and scalable call center and customer contact management solution using Skype.
This week they have announced the availability of North American toll-free numbers which can be connected to any OnState agent, anywhere in the world. The service will be expanded in the future to include European toll-free numbers.
The [Onstate CallCenter](http://www.on-state.com) for Skype, which starts at $30 per month, per agent, enables businesses to create a customer contact solution that includes:
- Management-free Infrastructure
- Skills-Based Routing
- Performance Reporting
- Live Business Chat
- Click-to-Call Web Integration
- Global Local Phone Numbers
- Call Recording and QA
- Workforce Management
You can access Onstate CallCentre from within Skype, by going to ‘tools’, ‘do more’ and selecting ‘Get Extras’. You will find it under ‘business’. Or you can read more and download it online in the [Skype Extras Gallery](https://extras.skype.com/564/view).