Where we are at 1100 GMT
Hello all,
As Europe has woken up to a new day and Asia is entering the evening hours, here’s the latest on the sign-on problem.
We’re on the road to recovery. Skype is stabilizing, but this process may continue throughout the day.
An encouraging number of users can now use Skype once again. We know we’re not out of the woods yet, but we are in better shape now than we were yesterday.
Finally, we’d like to dispel a couple of theories that we are still hearing. Neither Wednesday’s planned maintenance of our web-based payment services nor any form of attack was related to the current sign-on issues in any way.
We’ll update you again as soon as we can. Thanks for hanging tight.
The key issue is on of keeping your customers informed in a consistent and timely manner (say every 2 hours). People hate to be kept in the dark and will accept bad news such as the service being down for a lenghty time as long as they get regular news. Otherwise they will come up with all sorts of theories about what caused it and worry about the quality of support and management. They will get irritated and maybe look for alternatives to Skype. Once that happens the risk is that many customers may leave and just by word of mouth people will get the impression that the service is poor even if this situation has only happened once.
Skype now has a serious damage limitation exercise to conduct to convince customers to carry on using its services.
Good luck to them and I hope they learn a lesson in good customer relationship management. I am a longterm satisfied (until now) customer so make me satisfied again!
Skype is FABULOUS, and 1 single bad incident can’t change this.
I’m using SKYPE since years and years, never had a problem, GREAT service for FREE. THANK YOU! And even though I’m a paying customer, I have total understanding that there has been this one incident in all these years! No problem, you go Skype! You are my favorite!
By the way, Comcast and others have MUCH more outages, even my phone land line was out for days, my dsl died on me, and so on…
If Skype has damage to its reputation then it is thanks to stupid articles on ZDNet and other panic makers!
Sincerely, Angela
WOW its online here in Denmark! But for how long i wonder? If its fixed then thanks but if its not then stop winding me up!
21:00 in Greece: If i shut it down and run it, it gets green (for 2-3 minutes), but can’t call or be called.
Keep cool people. If you had writen to Skype support when you started to have troubles 2 days ago you would be able to receive a personal e-mail from them explaining the situation. If you are a real fan of Skype and need their services, please trust their team! they will solve the problem! Remember, some years ago…fax was an improvement in life…than internet…then mobile phone…then VoIP…can you be patient then? some hours without Skype will not kill you. They’ll manage! Courage!
In my company a priority 1 (entire business is down) incident must be updated every 2-4 hours with an update and is usually resolved in under 4 hours. I love skype (also as a paying customer).
An outage this big needs a little more attention from the comms people, externally, and lots of attention from disaster recovery pros, internally. As long as skype implements lessons learnt and keeps the outage kpi’s in the future under control, then all is well, otherwise their business will suffer (quite badly).
Well, it’s 13:41 here in the mid US, still can’t log on. I hope to be logged on by the time I get home from work. If not somebody go by and beat the servers into submission…..please!
it is 2:03 pm here in mississippi, though i’ve had problems logging on for almost 3 days now i really cant complain, Skype has been a fantastic asset to me so far. where else can you get the rates they offer!
Besides keep in mind everyone, even your local phone service and or cell service experiences ouages from time to time, (we are having such problems with our cable as i type. ) patience everyone they will correct the problem.
I don’t know about anyone else but I have 2 computers running side-by-side on the same network. One has had complete access to skype all day. The other has not. The only difference between them is the computer with no access to skype has had the latest “security updates” from Microsoft Installed. Guess what! they were installed on wednesday. What a coincidence….
A further note. I closed internet explorer on the machine with no skype access and opened the windows task manager. Upder the processes tab i noticed that a internet explorer process running…..I stopped the process and a few minutes later my computer had full access to skype and has continued to have access since then.
Go check out your task manager and see if you get the same results. Looks like good old microsoft strikes again.
Why lie about US service? I am in the US and started having login troubles 30 hours ago. Yet, every news site including skype was reporting that the “US is not affected, Europe only”. Am I the only US customer to have the outage?
Hi everyone.I’m from Bulgaria and I really like skype.It’s very useful but this 2 days I cant sign in.OrI’m signed in but it says me that try to connect.How long time here will have this problem.It’s really terrible.Some my friends r signing in at the momen and I cant.I know that I’m in the end of the world and my country isnt so popular like USA but,guys,help us from Bulgaria to be free too.Hope to be sign in soon.Bye
Gandhinagar (Gujarat, India) It’s going to be very hard for SkyPe to recover. Hope the problem will be solved “SOON”. really soon. Good Luck..
You guys have no idea how sad I am. Yesterday and today was the only two days I had to talk to my girlfriend. She is in another country and we were so happy she would stay two days in a place with internet so we could talk to each other… It has been over 48 hours and nobody fixed anything… What’s up? Before today I always loved Skype and recommended to everybody, but now I am truly disappointed, truly disappointed. What is up with Skype? Is Skype illegal? If something went wrong, why didn’t they simply return their software to an older version (but stable)? I am so sad…
I agree with a number of the above posts. At this point it’s far better for Skype to give us regular updates as to the progress and more disclosure as to why. Hearing it in major newspapers, websites and at this point most likely on the 6 o’clock news tonight.. does nothing to help Skype or their customers. I too am a paying customer. I have used Skype for many years and have been happy. I am very disappointed in their handling, or should I say lack of handling, a problem of this magnitude. Skype, at the very least give us regular updates as to the progress. Its been well over 48 hours you have been down… how much longer is it anticipated? 48 more?
Soloreo, United States
The fact that the US has been affected has been widely reported – although I see as I am typing this, mirabile dictu, that my own service here in the Berkshire hills of western Massachusetts, at 1610 edt, 2010 GMT.
But the BBC doesn’t seem to have covered the outage, which is a puzzle. The New York Times did, but then the Times covers most everything.
Thank you so much for trying so hard and for all the work you’ve done!
You have provided such great service the entire time and a mistake can happen to anyone…
But please, please, keep us updated – no matter what the status is, if it’s good or bad – it’s just nice to be updated…
Thank you so much for trying to fix this problem fast and for all the reports so far
-Petra
-THE BIG CONSPIRACY-
In all my anger and bitterness over the stupid breakdown I have made my own little theory. I think that all the big phone companies in the world have paid Skype to make a little breakdown, as I am pretty sure they right now are enjoying these hours and counting the extra profit they are making from me and I guess all the rest of you..
Okay I know that is a little fare out but in these dark or should I say grey times all the comments from you all make me smile a little.
Hope for all of us that these grey times will soon be over and we can once again talk to our love once.
Oh wow!! I just signed in right now!! Thank you so much!!
Keep on doing the great job.
Greetings from the Czech Republic,
-Petra
I dont get it. Its 2230 and Skype in south eastern Europe still dont work. Can someone tell me when will problem bee fixed.
HERE IT IS!!!! W O R K I N G!!! THANKS GUYS!!!!!
“Oh wow!! I just signed in right now!! Thank you so much!!”
This post and many others are seen in this thread. What I am curious to know is .. how many are signing in and staying on? I too have a few seconds or minutes here and there when I can sign on .. but I cant stay on.
Oh NOOOOOOOO! ITS NOT WORKING!!!! Come one people have mercy!!!
“how many are signing in and staying on”
oh ok…well, you were probably right… after a while it said I was offline. So I signed out and now can’t get back in…
Oh well. I trust in them that they will fix it as soon as they can…
I was hoping those of you that said you were on .. were staying on for that gives me more hope that I am closer to being able to use Skype myself. This is becoming rough. I dont have a landline or a cell phone. Once again I implore Skype officials to keep us updated more often. The last “official” update I see is from 1100 GMT.
notworking in finland,
Friday 6PM in Brazilian time…still without use Skype in and out.
Two days lost
Um. My feeling is that your tech is not at all in control. If you want to persuade users that you are NOT going down the tubes, you need to issue more information. If you don’t have this information, you need to admit that too. Sorry for your trouble, but you are not handling this well.
We’re online over here in San Antonio, Texas at the moment… (happy)
huh.. the happy smiley isn’t working…
First of all. My girlfriend is also abroad but ”luizconrado” I am really sorry to hear that these two days where the only two you could talk with your girlfriend for a long time. But think about what a story it will be when you as a granddad can tell your grandchild about that time where Skype was down and you and grandma could not talk for two days, I am sure our communication technology are so advanced on that time that two days will feel like two weeks in our time
Secondly. I am home on holiday here in little Denmark. we also have to computers running side by side and one have been online most of the day with a few fall outs where as the other just can’t log on at all. both computers are my parents computers and I can promise you that they do not have the last updated version. So I wouldn’t give much for the theory that it is the new version of Skype that is the problem. I have even been able to send SMS texts over Skype out on the computer that are online so it is not completely down
Furthermore I just want to say to you guys working night shifts at Skype HQ. I am sure many of us are happy that you are doing your best to get this up and running.
THANKS and lets all hope for a greener future
Was just talking to my Dad about skype being down for over 48 hours +. I have tried to convince my family members over the months to use Skype.. well this isnt helping. However he was suggesting perhaps Skype was going bankrupt also.. as did Rocket. That thought had not occurred to me .. hope he isn’t close to being right. It appears I have been up and running on Skype now for about 15 minutes. Longest so far since its gone down. However no update yet as to if its been fixed completely.
Still working for us in San Antonio…
It’s still working for me here in Idaho. However I cant make a test call. That is not such an issue to me.. but it tells me things are not working as they should be yet.
As there had been so many posting, I just like to advice to the busying guy at skype one thing. As I know, Microsoft will public and posting some patches to XP every 2nd Wednesday of each month, please check does there are possiblity any reason caused by that patching to Skype’s normal operating. Thank for anyway!
ok…it’s 8:06 pm here in Boston, MA. Skype has been green continuously since 6:00 pm. And, while taking the time to read all these posts, my index finger had a better shot of falling off than the happy little green checkmark on the bottom of my screen.
Of the services i use in skype, skype out, skype in, voicemail…all have been working, just like on monday.
Thanx guys.
Intially I thought the problem was at my end. I even downloaded and reinstalled the application. It makes me realize how much I depend on Skype for connecting with family. I am grateful it is up and running at the moment. Its 6:07pm in San Francisco and Skype seems fully operational again.
It would have been nice to have recieved an email from Skype explaining the outage. I found out about it on this forum only after doing all the trouble shooting, and help links.
Thanks
Hi everybody, here is Melbourne, Australia at 12:20 pm and Skype is up and running…. thank you for your hard work! I hope the situation in Europe is fine as well… cheers
hi guyes here in the UK it started work again around midnight and thanks god actually thanks to skype service it is working even now at 6am
thanks
To all who are stil offline i wish you it will be ok also at you good luck
Hello, Skype team! Here at Paris, 11am, everything got into gear! Thanks a lot for you efforts and stop eating pizzas…too fat! good luck!
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