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The latest on the Skype sign-on issue

Hello everyone,

Apologies for the delay, but we can now update you on the Skype sign-on issue. As we continue to work hard at resolving the problem, we wanted to dispel some of the concerns that you may have. The Skype system has not crashed or been victim of a cyber attack. We love our customers too much to let that happen. This problem occurred because of a deficiency in an algorithm within Skype networking software. This controls the interaction between the user’s own Skype client and the rest of the Skype network.

Rest assured that everyone at Skype is working around the clock — from Tallinn to Luxembourg to San Jose — to resume normal service as quickly as possible.

(Updated at 10pm GMT)

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56 thoughts on “The latest on the Skype sign-on issue

  1. dejannenov said 2107 days ago

    We have all benefited from Skype’s excellent product for many years – thank you Skype! Even though I have, for the last 2 years, eliminated all other IMs, today I simply had to restart my Trillian and all was well – and when a voice call was needed – the old stand-by – Yahoo! worked just as well… So what is the noise all about? We have so many options that when the best/preferred one becomes momentarily unavailable it is hardly necessary to make it seem like the end of the world. Oh, and by the way – if you are running your business entirely on VoIP – get a life – excuse me – LINE Last thought – companies taken over by eBay seem to loose their ability to deploy software updates seamlessly – didn’t something similar happen at PayPal not so long ago?

  2. ralf.aggarwal said 2107 days ago

    I totally agree that skype should credit its customers for at least a week since that is how long i ave been trying to coneect!

  3. k.m.865 said 2107 days ago

    Hi all, Tbilisi, Georgia is still offine:-(

  4. johannesmulders said 2107 days ago

    Hi dear Skype,

    I am certain that you are very busy working on it. I am using skype for many years now and I hope you’ll fix it asap. To everyone else who is using skype for business: you shoud always have a backup like a real phone or be patient in a world where things are never 100% perfect. Be patient. There is more in life then only skype isn’t it?
    God bless you all….

  5. raycologne said 2107 days ago

    Hello i am in Germany Cologne and since yesterday cannot get into skype….funny but some other skype users here in the area have access… how come? Also i re installed as thought a problem… but still no access how long is this going to take to resolve this error or is there something i should know or do?? Any help please assist raycologne@web.de

  6. marlene.riddle said 2106 days ago

    To all the complainers out there … I your computer crashed who would you blame and demand a refund from then?
    So stop whining!
    Marlene in Daytona Beach